Repeat Prescriptions

Patients on repeat prescriptions can order their medication in the following ways:-

• By ticking against the required medication printout that accompanies the prescriptions. This can either be delivered to the surgery by hand or by post.
• Telephone requests will be taken on the dedicated line (01938 811048) an answer machine is available to take your request.
• By submitting a request electronically, via My Health Online which is an appointments and prescription requests service available to our patients. Please ask a receptionist at the surgery for more details on how to register. (Please note you will need an individual email address to register)

Most prescriptions can be dispensed from the practice but if you live within one mile of a chemist you have to collect your medicines from there. If you obtain your repeat medication from a chemist, please allow extra time for the prescription to be sent to the chemist. This can take up to 5 days.

Please allow 2 working days for the prescription to be processed and try to pick up the medication before 5pm. Remember if you order after 4pm on a Friday the medication will not be ready for collection until the following Wednesday.

New Patients - We need your repeat medication slip from your previous GP. If you haven't got one please ask your previous GP to fax a copy of your medication to 01938 810955.

Dispensary

Please be patient if your medication isn't always ready for you. We dispense between 8000 and 10000 items per month (400 - 500 per working day) and it is sometimes difficult to manage the workload, especially during Bank Holiday periods.

Prescription Service Reminder for Repeat Medication

Due to increasing demand we need to enforce the 2 working days notice to prepare your medication as follows:-

Prescription Ordered on                      will be ready by

Friday after 4pm

& Weekends             >>>>>         Wednesday after 11am

Monday before 4pm  >>>>>         Wednesday after 11am

Tuesday before 4pm    >>>>>          Thursday after 11am

Wednesday before 4pm     >>>>>         Friday after 11am

Thursday before 4pm      >>>>>         Monday after 11am

Friday before 4pm          >>>>>         Tuesday after 11am

NB – Medication ordered over the Christmas Weekend will not be ready until the following Friday.

All Acute or Urgent Medication will be dispensed as soon as possible

If you collect your medication from a chemist please allow extra time and indicate which chemist you use. Please note that Boots and Rowlands collect Prescriptions from here on a Tuesday and Thursday.

Please try to order all your medication just ONCE monthly. DON’T order medication which you DON’T need. The doctors would rather know if you are not taking all the medication you are prescribed.

DO NOT WASTE MEDICATION – once it has been given out we cannot reuse it if you return it.

WOULD YOU PREFER TO ORDER YOUR MEDICATION AND MAKE APPOINTMENTS ONLINE?

Please ask at reception for details.